How can we help?

Can’t find the answer you’re looking for? Our contact details are at the bottom of the page.

New to MelodyVR?

  • What is MelodyVR?

    MelodyVR is a completely new way to experience music. We’ll get you into sold-out gigs, transport you to far-flung festivals and show you secret, VIP performances – all in stunning virtual reality.

    What kind of experiences are in the app?

    There are a few different types of experience for you to explore:

    Shows – Transport yourself to festivals, concert venues and dancefloors worldwide.
    Originals – Discover exclusive, only-in-VR experiences and interactive worlds.
    Journeys – Pick a theme, genre or mood and skip from stage to stage in one of our specially curated playlists.

    Can I move around? What are Jump Spots?

    With MelodyVR, you’re completely in control. You can choose what you see and where you stand in a venue – whether that’s down the front, deep in the crowd, or even up with the band onstage.

New to VR?

  • What is virtual reality?

    In virtual reality you’re not just watching the action unfold, you’re part of it. VR transports you inside new realities and makes you feel like you’re actually there – completely surrounded by the experience.

    You need a VR headset to get into virtual reality. 

    How does VR work?

    The virtual reality headset creates the illusion of a life-like, three-dimensional world in which you can move around, make choices and interact with your surroundings.

    What’s the difference between virtual reality (VR) and augmented reality (AR)?

    AR (or augmented reality) superimposes computer-generated images onto a real-world view, while VR transports you to a new world altogether.

    Will VR make me feel nauseous?

    It’s unlikely to. Some people report feelings of mild nausea with VR experiences involving lots of motion. But in an experience like MelodyVR – where you control how and when you move – there’s not much to worry about.

Getting started

  • How do I get MelodyVR?

    To get MelodyVR you’ll need an Oculus Go or Samsung Gear VR virtual reality headset. If you’ve got one of these, go to Get MelodyVR, download our app for free and start exploring our line-up of performances. You’ll need to have a wifi connection for MelodyVR to work.

    Where is MelodyVR available?

    You can access MelodyVR in the UK, USA, Ireland, France, Germany, Sweden, Canada, Spain, Italy and Portugal The Netherlands, Switzerland, Austria, Greece and Belgium! But watch this space for announcements on new country launches soon…

    What if I have a different kind of VR headset?

    MelodyVR is available now for the Oculus Go and Samsung Gear VR. If you another kind of device, register your email address at the bottom of the page to find out when the app will be available for you, or follow us on Twitter or our blog for updates.

    In the meantime, if you have an iPhone why not check out our iOS mobile app?

    How much does it cost to use MelodyVR?

    It’s completely free to download the MelodyVR app and preview all our performances.

    Some of our performances can be viewed in full for free, but others you’ll need to buy in order to see them from start to finish. You can then enjoy these purchases as often as you like. You’ll need to have a wifi connection for MelodyVR to work.

    How can I see if my favourite artist is available in MelodyVR?

    To see our great line-up of artists, and browse all the performances available, simply download the MelodyVR app. Sign up for our email alerts – or follow us on Twitter and Instagram – to be the first to know about the release of new, popular or extra-special experiences.

    Which artist would you love to see in virtual reality? Tweet us and let us know!


  • How do I get in touch?

    If you have questions, comments or feedback; or you want to tell us about an artist you’d love to see in virtual reality, we want to hear from you.

    To get in touch, you can use the contact page to send us an email or send us a message on Facebook.

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