How can we help?

Can’t find the answer you’re looking for? Our contact details are at the bottom of the page.

The mobile app

  • What is MelodyVR for mobile?

    We have brought our full VR app into mobile ready, totally immersive 360-degree performances, letting you experience your favourite artist from every angle!

    You also have the option to delve deeper into the experience by using a mobile viewer, using the instructions below.

    What’s the difference between VR mode and watching on my phone?

    As the performance plays, you can watch the show come alive in immersive 360 video, and turn your device or drag your finger to move around within the video and explore every angle.

    You can dive even deeper into the experience, by opting into VR Mode and casting 360 video to your mobile compatible headset.

    With a mobile viewer such as Destek, Merge VR or Google Cardboard, you can turn 360 degree video into an even more immersive virtual reality experience!

    Whichever you choose, remember that MelodyVR works best with headphones.

    Do I need a mobile VR headset?

    You don’t need a viewer or headset to enjoy our mobile ready, totally immersive 360-degree content, as the range of movement lets you experience your favourite artist from every angle!

    But if you want the option to delve deeper into the experience, you can purchase a mobile viewer to enter even further into the 360 show experience, or download our full Virtual Reality app on your Oculus Quest, Oculus Go or Samsung Gear VR for the most immersive VR experience.

    Where can I get a viewer?

    Destek, Merge VR and Google Cardboard are all well-known brands that work with most phones and are not very expensive. Search online or Amazon to find them.


  • What is MelodyVR?

    MelodyVR is the virtual reality platform letting you stand yourself on stage at sold out arena shows, enjoy an audience of one at VIP sessions in stunning locations, or get the best view in the house of your favourite artist, live from the other side of the world.

    Experience live music like never before, with some of the biggest artists in the world – Bebe Rexha, Post Malone, Wiz Khalifa, Imagine Dragons, to artists making cultural waves – Mabel, Sigrid, Rudimental and Ghetts, and music icons like KISS, The Who, Kelly Clarkson, Jamiroquai or Blake Shelton – all available at your fingertips.

    We are available in full Virtual Reality on our Oculus app, and now we’ve made it even easier to access the artists you love anytime, anywhere with our brand new mobile app, all in stunningly immersive 360.

    How much does it cost to use MelodyVR?

    It’s completely free to download MelodyVR, and you can even view our line-up of free content, from secret sessions, to rooftop performances and guided tours from the artists themselves.

    Individual songs, whole Shows, Live performances, Originals and our curated Journeys are also available to buy in the app.

New to MelodyVR?

  • What is MelodyVR?

    MelodyVR is a completely new way to experience music. We’ll get you into sold-out gigs, transport you to far-flung festivals and show you secret, VIP performances – all in stunning virtual reality.

    What kind of experiences are in the app?

    There are a few different types of experience for you to explore:

    Shows – Transport yourself to festivals, concert venues and dancefloors worldwide.
    Originals – Discover exclusive, only-in-VR experiences and interactive worlds.
    Journeys – Pick a theme, genre or mood and skip from stage to stage in one of our specially curated playlists.

    Can I move around? What are Jump Spots?

    With MelodyVR, you’re completely in control. You can choose what you see and where you stand in a venue – whether that’s down the front, deep in the crowd, or even up with the band onstage.

New to VR?

  • What is virtual reality?

    In virtual reality you’re not just watching the action unfold, you’re part of it. VR transports you inside new realities and makes you feel like you’re actually there – completely surrounded by the experience.

    You need a VR headset to get into virtual reality. 

    How does VR work?

    The virtual reality headset creates the illusion of a life-like, three-dimensional world in which you can move around, make choices and interact with your surroundings.

    What’s the difference between virtual reality (VR) and augmented reality (AR)?

    AR (or augmented reality) superimposes computer-generated images onto a real-world view, while VR transports you to a new world altogether.

    Will VR make me feel nauseous?

    It’s unlikely to. Some people report feelings of mild nausea with VR experiences involving lots of motion. But in an experience like MelodyVR – where you control how and when you move – there’s not much to worry about.

Getting started

  • How do I get MelodyVR?

    To get MelodyVR you’ll need an Oculus Go or Samsung Gear VR virtual reality headset. If you’ve got one of these, go to Get MelodyVR, download our app for free and start exploring our line-up of performances. You’ll need to have a wifi connection for MelodyVR to work.

    Where is MelodyVR available?

    What if I have a different kind of VR headset?

    MelodyVR is available now for the Oculus Go and Samsung Gear VR. If you another kind of device, register your email address at the bottom of the page to find out when the app will be available for you, or follow us on Twitter or our blog for updates.

    In the meantime, if you have an iPhone why not check out our iOS mobile app?

    How much does it cost to use MelodyVR?

    It’s completely free to download the MelodyVR app and preview all our performances.

    Some of our performances can be viewed in full for free, but others you’ll need to buy in order to see them from start to finish. You can then enjoy these purchases as often as you like. You’ll need to have a wifi connection for MelodyVR to work.

    How can I see if my favourite artist is available in MelodyVR?

    To see our great line-up of artists, and browse all the performances available, simply download the MelodyVR app. Sign up for our email alerts – or follow us on Twitter and Instagram – to be the first to know about the release of new, popular or extra-special experiences.

    Which artist would you love to see in virtual reality? Tweet us and let us know!


  • How do I get in touch?

    If you have questions, comments or feedback; or you want to tell us about an artist you’d love to see in virtual reality, we want to hear from you.

    To get in touch, you can use the contact page to send us an email or send us a message on Facebook.

O2 5G Priority

  • How do I know my voucher code has worked and my subscription is active?

    Once you have redeemed your voucher code in the library section on the MelodyVR app, you will see a confirmation message and be given access full access to MelodyVR’s catalogue.

    What is included in my O2 MelodyVR subscription?

    Access to all MelodyVR library content is included. That’s all recorded shows, Original performances and Journeys available in the app, except for Live shows (these are pay per view).

Be the first to know

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